IGNORANCE / PASSING THE BUCK - CREDIT NIGHTMARE

I app**** online for a credit card from Absa - which was approved (I have such in black and white) - when all of a sudden I hear that a hold has been placed on my name. And this is where the nightmare starts. I am told by credit card dept that the hold had to be lifted by going into the bank myself with certain documents. To my amazement - this \hold"is caused by an alleged Unibank account of 1996 I did not know existed. An hour and a half later in Absa Branch (no -one could pick up where this \""hold\"" was coming from)"