IGNORANCE OF THE HIGHEST DEGREE!!10

I am very disappointed with Absa - started an online credit application, Absa conducted credit checks and I continued with the application. Got stuck half way through, application returned an error message and I called them, they tell me to go to the branch and start the application from scratch because non-Absa accouunt holders should go to branch for their first application.

Why was this not mentioned anywhere on their site, before credit checks were done??? Now my credit score is going to take a knock because of their ignorance, because Absa is going to do a SECOND credit enquiry for the same thing.

I asked the consultant why can't they use the application reference to take continue from where I ended, because it is still the same application with the same credit report they got the first time. She says unfortunately it cannot be done that way, now I have to be penalised for their ignorance because if I saw anywhere on their website that non-Absa account holders ONLY apply in branch I would have gone.

This is is just nonsense, they must keep their credit. I'm no longer interested.