Ignorance and bad service

To be mentioned is that I made use of Absa's customer care action line before I turned to this. Absa reference nr ********** . I went to Absa Mayville towards the end of August to open an estate late account in name of my deceased mother. I provide the branch the same day with all the documentation required. I requested the account to be linked to my profile at Absa and all my mother's accounts at Absa to be closed and the funds transferred to the estate late account. I was told that everything with be taken care of within 7 working days. After 2 weeks I went to the branch to find the documentation still on the desk of the official. It was scanned while I was waiting. On 2017/09/08 I was informed that the account was opened. I was told that the other actions will take another 8 working days. Nothing happened!! On 2017/10/02 I logged a complaint at Absa action line. They acknowledged receipt on 2017/10/03 and provided me with the ref nr. Today is 2017/10/10 and nothing has happened as yet.