TB
Thinus B
1 reviews | Active since Oct 2010
06 Nov 2020, 12:59
If you want to be able to get credit in future, stay far away from ABSA. They would ruin your credit record!!!
Be careful when you bank with ABSA, if you have Vehicle finance accounts with them and despite paying paying them and paying on time your payment history at the Credit Bureau's would look like a warzone and make sure no other banking institution would give you credit. Most of my payment history is showing over 120+ months in arrears for almost full term despite payments made on time and confirmed by ABSA themselves.
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Replies (3)
Absa's replyOfficial
06 Nov 2020, 14:49 Dear Thinus
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
Absa's reply06 Nov 2020, 14:49
Official
Dear Thinus
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***1. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .
Kind regards,
Daphne Le Grange
Group Customer Care
TB
Thinus B's updateReviewer Update
11 Nov 2020, 10:00And still waiting for feedback
TB
Thinus B's update11 Nov 2020, 10:00
Reviewer Update
And still waiting for feedback
Absa's replyOfficial
11 Nov 2020, 13:47Dear Thinus
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the delayed response . as per our telephone conversation please provide me with a detailed explanation of your complaint expectation as i note that we dealt with your Credit card matter and Avaf account which are currently closed.
Kind regards,
Lebogang Mashiane
Group Customer Care
Absa's reply11 Nov 2020, 13:47
Official
Dear Thinus
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the delayed response . as per our telephone conversation please provide me with a detailed explanation of your complaint expectation as i note that we dealt with your Credit card matter and Avaf account which are currently closed.
Kind regards,
Lebogang Mashiane
Group Customer Care