If you don't want to work, QUIT

Both my husband and I tried to follow up on a case due to Absa having faulty ATM's. On the 21st of November when the case was logged the customer service consultant informed us that it would take two working days and that we should follow up on the 25th, we decided to follow up on the 26th and give them some time.When my husband first called the woman who answered the switchboard by the name of Ingrid told him that they cannot help customers over the phone because they have customers inside the branch. I decided to try and when I asked Ingrid may I give her the ref number she very rudely asked me \for what". Eventually i got screamed at by Ingrid who clearly doesn't want to work there. My husband and I are just as much a customer over the phone as the next person standing in a queue. ABSA IS USELESS AND HAS NO CUSTOMER SERVICE. I will make sure our acc with Absa is closed"