If private banking is this bad, how bad is the rest?

At this point I’ve lost all faith in Absa, in particular private banking. An epitome of incompetence challenged through the most simple of actions. I must add that I’ve had the displeasure of dealing with your team since the 22/07. Every single interaction has been painful and communication has been patchy at best. Honestly, how does one team get some much wrong over such a short space of time. Your call Centre, your bankers and management all seem to have lost touch with the needs of your customers. If you care, which I highly doubt. Go ahead and speak to Mavis Lartey, apparently she’s a performance “enabler”. I’m sure there is some exco member highly impressed by this disfunctional team, it would be great if they hear how their customers are literally at their wits end. I mean I have a decent portfolio with you, all my accounts are managed my myself with the utmost care. Absa manages me with zero care I’m return which is fine, I’m literally done with this bank.