If I said "Stupid", it would be a complement.
My new ID card was lost. When I went to them to open an account for my daughter, they would not accept my, Valid, green barcoded ID. They are insisting that I need the new one. As far as I know, this violates the law. I have opened an account for her with another bank, it would seem that they do not want the business.
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Replies (3)
Absa's replyOfficial
16 May 2022, 14:16Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***1.
When a Smart card has been issued, it cancels the green barcoded ID book and this is the reason why the branch requested that you provide them with your new ID book.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***1.
When a Smart card has been issued, it cancels the green barcoded ID book and this is the reason why the branch requested that you provide them with your new ID book.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
Absa's reply16 May 2022, 14:16
Official
Dear Customer,
Thank you for bringing this matter to our attention and your reference number is C-***1.
When a Smart card has been issued, it cancels the green barcoded ID book and this is the reason why the branch requested that you provide them with your new ID book.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Thank you for bringing this matter to our attention and your reference number is C-***1.
When a Smart card has been issued, it cancels the green barcoded ID book and this is the reason why the branch requested that you provide them with your new ID book.
Kind regards
Nthabiseng Sibande
Customer Value ManagementAbsa Bank Ltd
Best regards,
's updateReviewer Update
16 May 2022, 14:51I don't have it as it was lost, but it is okay, another bank was fine opening an account using my old ID as reference for the twins. They have their own passports and birth certificates. That is 2 Less customers for ABSA.
's update16 May 2022, 14:51
Reviewer Update
I don't have it as it was lost, but it is okay, another bank was fine opening an account using my old ID as reference for the twins. They have their own passports and birth certificates. That is 2 Less customers for ABSA.
Absa's replyOfficial
16 May 2022, 16:16I am glad that the accounts were opened.
Best regards,
Absa's reply16 May 2022, 16:16
Official
I am glad that the accounts were opened.
Best regards,