If I could give them a lower score I would

I made the decision to leave ABSA in May 2021 after struggling, to no avail, to have my notice savings account closed. Since my initial email request for the closure of my account I have logged 3 more requests via email (all which have been met by an automated email stating that a consultant will be in contact with me within 48hr - which never happens), gone into the bank physically twice and sat on hold to their account closure department for a total of 3 hours. I was finally contacted by an account closure consultant mid August 2021 who closed my account and assured me that the account was both settled and closed, she then placed a request for the credit card department to close my credit account - it took two weeks to contact me but they did and again my account was settled and closed at the end of August 2021. So that should be that right? I have no more accounts with ABSA, I'm no longer their client. Well that's what I thought until this morning when I received account statements for all three of the accounts that I closed WITH CHARGES/FEES ON THEM! Honestly, I am beyond fed-up with this useless bank who has no regard for their smaller clients.