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marcia M
1 reviews | Active since Oct 2014
22 Jun 2020, 07:57
If I could give a zero rating, I would.
If I could give a zero rating, I would.
I have app**** for Payment relief from Absa in April to which I was approved and they deducted my account every month since then.In March SMS, where sent for customers to apply for relief if need . I app**** and accepted for my loan i noticed the amount due was being deducted from within my account on the funds available, Guess the slogan "Today, tomorrow, together"
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Absa's replyOfficial
22 Jun 2020, 08:59Dear Marcia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care
Absa's reply22 Jun 2020, 08:59
Official
Dear Marcia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . Kind regards,Rezona Louw Group Customer Care