Idirect *******00843

I took out and I direct car and home insurance last month with one consultant for who gave to all his contact details for any assistance. Upon cancelation with my current Insure they reviewed the policy and gave me a better deal. Sent the consultant and email for cancelation and got no response whatsoever. Don't hate agreed debit date no premium was deducted. Early this month I got and SMS from indirect advising of an up coming debit order, I called you call center finally spoke to Devan pillay who I had forward the email of cancelation to after 30 ridiculous minutes he advised the package is canceled. Now all of a sudden I have a debit order of a "canceled policy"on my account worst on a date I never authorized. So whose supposed to encounter fees for your bank??? For a service I canceled????