IDirect must surely rank as the worst insurer

I was involved in car accident on 4 October 2014 while driving my wife's BMW which was extensively damaged. ABSA IDirect is still going through the paces of finalising the claim i.e more than 5 months later. I've supp**** ABSA with all the required documents and a host of additional documents yet this matter is still to be finalised because ABSA keep requesting for one thing after the other. I must warn all and sundry that IDirect borders on being the worst insurer on the African continent. I am most irritated with the ABSA conduct and I would like to approach the Insurance Ombudsman for relief but in the interim I would like as many people as possible to be aware of what a ****py service provider and insurer ABSA IDirect is.