HA
Hamid A
1 reviews | Active since Mar 2011
03 Mar 2025, 13:42
Idiot security questions that are hypothetical but based on your profile
I am trying to pay up a credit card and called in for settlement. They put me thru 2 security checks which i supposedly failed as they ask hypothetical security questions which i don't have knowledge of and blocked my account. How the f do i pay my account if i dont get settlement. Then manager says they will call me back and i called back on hold for 20 mins so far...no help as account blocked that i had for more than +-10-15 years...what the hell is going on there!?! Are you guys normal?!?
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Replies (4)
Absa's replyOfficial
03 Mar 2025, 13:48Dear Hamid Abdullah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe
Absa's reply03 Mar 2025, 13:48
Official
Dear Hamid Abdullah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareVanessa Crowe
Absa's replyOfficial
03 Mar 2025, 15:25Dear Hamid The reference number for your complaint is C-***1.
The above is noted Kind regards,Group Customer CareVanessa Crowe
The above is noted Kind regards,Group Customer CareVanessa Crowe
Absa's reply03 Mar 2025, 15:25
Official
Dear Hamid The reference number for your complaint is C-***1.
The above is noted Kind regards,Group Customer CareVanessa Crowe
The above is noted Kind regards,Group Customer CareVanessa Crowe
HA
Hamid A's updateReviewer Update
03 Mar 2025, 16:11Hi Vanessa,
I received a call from Zanele and she confirmed settlement is R10465.40.
I then funded my account to the value of R10466.12 only to be told when calling in to close I actually need to fund the account to a higher value totally R10741.12 ?!!.
What the hell...this lady says the settlement amount you were told is amount you must pay into your account, its not the total that needs to be in the account...cmon guys man! I have dealt with so many financial institutions and when they give you a settlement that is the final figure...are you guys wanting to draw blood!
I wish i could move my bond account too...really
I received a call from Zanele and she confirmed settlement is R10465.40.
I then funded my account to the value of R10466.12 only to be told when calling in to close I actually need to fund the account to a higher value totally R10741.12 ?!!.
What the hell...this lady says the settlement amount you were told is amount you must pay into your account, its not the total that needs to be in the account...cmon guys man! I have dealt with so many financial institutions and when they give you a settlement that is the final figure...are you guys wanting to draw blood!
I wish i could move my bond account too...really
HA
Hamid A's update03 Mar 2025, 16:11
Reviewer Update
Hi Vanessa,
I received a call from Zanele and she confirmed settlement is R10465.40.
I then funded my account to the value of R10466.12 only to be told when calling in to close I actually need to fund the account to a higher value totally R10741.12 ?!!.
What the hell...this lady says the settlement amount you were told is amount you must pay into your account, its not the total that needs to be in the account...cmon guys man! I have dealt with so many financial institutions and when they give you a settlement that is the final figure...are you guys wanting to draw blood!
I wish i could move my bond account too...really
I received a call from Zanele and she confirmed settlement is R10465.40.
I then funded my account to the value of R10466.12 only to be told when calling in to close I actually need to fund the account to a higher value totally R10741.12 ?!!.
What the hell...this lady says the settlement amount you were told is amount you must pay into your account, its not the total that needs to be in the account...cmon guys man! I have dealt with so many financial institutions and when they give you a settlement that is the final figure...are you guys wanting to draw blood!
I wish i could move my bond account too...really
Absa's replyOfficial
03 Mar 2025, 16:38Dear Hamid The reference number for your complaint is C-***1.
The matter is being escalated. Kind regards,Group Customer CareVanessa Crowe
The matter is being escalated. Kind regards,Group Customer CareVanessa Crowe
Absa's reply03 Mar 2025, 16:38
Official
Dear Hamid The reference number for your complaint is C-***1.
The matter is being escalated. Kind regards,Group Customer CareVanessa Crowe
The matter is being escalated. Kind regards,Group Customer CareVanessa Crowe