Identity Theft at ABSA – No Accountability, No Answers

I am extremely disappointed with how ABSA has handled a serious case of identity theft. An account and a loan were *****ulently opened in my name, without my authorisation or proper identity verification. I have never been an ABSA client, yet this was allowed to happen under their watch.

Since reporting the matter, I have had to chase and escalate the investigator just to get basic feedback. The response from ABSA’s ***** Division has been poor, with no real transparency. Investigators and their team leaders either don’t respond to emails or issue unhelpful one-liners with no substance or explanation.

To date, no one has taken accountability or explained how an account could be opened in my name. I was simply told it was deactivated. This lack of clarity raises concerns of potential internal ***** or a syndicate operating within the bank. I expected far better from a major financial institution.