icant use my internet banking except viewing only

today on the 22 of august i went to ABSA Brooklyn mall to unlock my internet banking account, the women who assisted me said is fine i will be able to use my internet banking, when i login at home only to find out that im only allow to view the account i can do anything except viewing, the message continue saying that im must go back to the branch for further assistance, im very much angry with absa after i have waited for a long time for nothing i cant do anything except viewing my account