IB CHARGES FOR TRANSACTION THAT IS NEVER RELEASED

I have previously reported to ABSA how their current system bills you for future dated transactions and if the you cancel the transaction before it is released, their system still charges you for the unprocessed transaction. Their negligence and failure to correct the system despite having reported the problem amounts to theft. I wonder how many other clients are unaware of this fact. I was billed for a authorised bill payment 17.02.2016 for R37 330.84 which was never released, and when I reloaded the transaction on 07.03.2016 I was billed again. Kindly reverse the fee related to the 17.02.2016 transaction as this was never released and should therefore not have been charged for it. Also request that your Internet banking support team fix the costing setup on internet banking to avoid client's being incorrectly charged for transactions that are never effected.