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stacey-lee keeble
1 reviews | Active since Feb 2011
23 May 2020, 11:20
I would rate you 0 if hellopeter had one
Good Morning,
I would very much appreciate if you can have a manager call me back on *** and assisting. I will not disclose the matter on HP however I am am extremely disgusted in the service received and will never ever do any business with ABSA again and will advise everyone to stay away from this Bank. If Hellopeter had 0 I would rate you that. You along side FNB treating clients like **** and *****ing money.
I would appreciate a call back today and my R300 airtime spent going no where refunded aswell as the funds that were ****** by you.
Kind regards,
Mrs. James
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Replies (1)
Absa's replyOfficial
25 May 2020, 15:18Dear Stacey- lee
Thank you for bringing this matter to our attention. Kindly provide us with your ID/ account number to log a formal complaint for investigation . My apologies that I’m not currently able to call you as my network keeps on breaking , so if you don’t mind to provide me with a written explanation of your complaint in the interim . I will make contact as soon as the network has stabilized Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your ID/ account number to log a formal complaint for investigation . My apologies that I’m not currently able to call you as my network keeps on breaking , so if you don’t mind to provide me with a written explanation of your complaint in the interim . I will make contact as soon as the network has stabilized Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply25 May 2020, 15:18
Official
Dear Stacey- lee
Thank you for bringing this matter to our attention. Kindly provide us with your ID/ account number to log a formal complaint for investigation . My apologies that I’m not currently able to call you as my network keeps on breaking , so if you don’t mind to provide me with a written explanation of your complaint in the interim . I will make contact as soon as the network has stabilized Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. Kindly provide us with your ID/ account number to log a formal complaint for investigation . My apologies that I’m not currently able to call you as my network keeps on breaking , so if you don’t mind to provide me with a written explanation of your complaint in the interim . I will make contact as soon as the network has stabilized Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management