I would never use Absa Travel Insurance again!

I have never experienced such utterly poor service from a reputable organization. I have obtained and paid for travel insurance with Absa, which is a prerequisite for my Visa application. After 3 days of not having received any proof of my insurance, Absa haven't captured my data at all even though I have already paid for my insurance, and I have to go for my visa appointment without any policy proof! Absa have been experiencing system down time. After communicating to them again what my travel insurance is about I had to stop being patient for them to do something, and finally they faxed trough a certificate, containing insufficient information! Back at the Visa appointment, I had to pay extra for not having the sufficient documents because of the "system down-time" that Absa experienced! 6 days later, system is still down and I have still received no proof of my travel insurance. Honestly, how long will the systems be down? And stop apologizing and do something about your problem, but don't make it mine!