I would like to get my refund for my money(R1000.00) that I have paid to NAFSAS account through ABSA.

Good day, What happened is that on the 25 August 2017 around 18:05 I went ABSA Sunnyside ATM to deposit money to NSFAS account, after putting the money the ATM went offline and immediately it printed the slip saying that am must go to the nearest branch of which I did the following day on the 26 August 2017 because the banks where already closed and I spoke to Busisiwe Nkosi from ( Customer Service Clerk) who tried to assist me by sending the email to ********** and she also told me that the money will only reflect on the 29 August 2017 on that NSFAS account that I contacted the TUT to check if they receive the money and when they check the their accounts the money does reflect on their account but it doesn't have the reference number meaning that they cannot allocate the money and they then advice me to go back to the bank to ask them to refund the money, I went back to Busisiwe who promise me that she will let me know about the feedback, She sent me the email on the 4th of October 2017 at 10:59 with the feedback saying I quote "Morning, Sorry for the delay. Unfortunately we wont be able to refund as we are not allowed to go back to the large business account. Please send me your number" unquote, so I would Hellopeter to assist because this is taking long now and also not that I have all the proof if you need them. Regards Mulalo Rampfumedzi