FL
Felicia L
1 reviews | Active since May 2019
24 May 2024, 11:16
I wish to cancel my policy and am sent from pillar to post
I wish to cancel my policy and am sent from pillar to post. They kept me holding for too long only to tell me that they don’t have advisors available to assist
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Replies (1)
Absa's replyOfficial
24 May 2024, 14:06Dear Felicia
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***8.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply24 May 2024, 14:06
Official
Dear Felicia
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***8.
Kind regards,
Vanessa Crowe
Group Customer Care