I wish I never knew Absa existed

I curse the day I registered an account with Absa. I just woke up one day and my account was frozen and I logged a case with them and I was asked to provide proof of a particular transaction, which I did submit immediately. Now it has been two months and I have been sent from pillar to post. Absolutely horrible service, unprofessional. Every time you call, you're always told that the investigator will contact you, which is an absolute lie because they never do. At this point I'm done with them, they can keep my money hostage forever.