HJ
Hansie J

1 reviews | Active since Jun 2020

29 Jun 2020, 09:23

i wish i could complain about the service, but there is no service

I have been trying to get a hold of the Absa Vehicle Financing group for over a month now. Upon phoning in I get assured that an agent/consultant will contact me shortly, either the same day or in no longer that 5 working day (OBVIOUSLY THIS DID NOT HAPPEN)... When sending multiple emails to different people from the Absa group, my email just keeps getting forwarded to other people and still they don't contact me.... it has not been since the 21st of May that i have been phoning and sending emails to Absa, I have gone into a branch as well but they keep telling me to phone again... i have had a couple of bad dealings with Absa Vehicle Finance, and this problem never seems to get sorted out... usually when you put your account on HOLD or put a STOP order on debit orders they contact you immediately, this time however i have notified them that i have done this but still no contact from their side...I hope that by posting this review, the right people might see this and I will finally be contacted by Absa Vehicle Finance, because their service to me as a client if UTTERLY HORRIBLE.. my contact nr: ***

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Replies (1)
Absa
Absa's reply29 Jun 2020, 10:13
Official
Dear Customer
 
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours.
 
Looking forward to being of service to you. 
 
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd