I WILL NOT PAY FOR SERVICES I DID NOT RECEIVE

I app**** for the credit card with ABSA two months ago. It was approved on that same day. However, 3 weeks later I didn't receive the card. I called to find out what was happening. Their call agents did not know. I was later told that there was an error with my application, I must re-apply. I did apply, as per their request. The credit card was approve after 2 weeks. They told me that they will call me to discuss the quote, of which they never did. I later called them and I accepted the quote. I was promised to receive the card in 7 days, but I didn't. Two weeks ago I received an sms saying the courier company was going to call me. They did not and I called absa again and they gave me courier service contacts. When I called, they did not know when they were going to deliver the card. I requested them to send it to Westgate branch, as per my original plan. Until today I did not receive any sms or call to collect my card. What makes me more angry is that ABSA send me a statement stating that I must pay R160 for May fees. How do I pay for services I did not receive. They are so ***********. I will not pay them anything. They must keep their card and leave me alone.