I will not open an Absa account, not even for my DOG!

I have reported a ***** case with Absa last year September, which still aren't resolved. 6 months later!! COME ON GUYS!! THIS IS ABSOLUTELY POOR SERVICE. I gave them all the details, then after days of back and forth communication, they finally understood. I was asked to complete the declaration form, which up to date I did not receive from them. Every time I request this, I have to state my case ALL OVER AGAIN! I have done so yet again, but Mrs. Davis refuse to send me the forms. Please can anyone advise me on how to resolve a straight forward ***** case with Absa? They refused to stop my card until the ***** case was investigated, after an argument they finally stopped the card but still allowed more ***** to pass through. I am very upset. I am still waiting desperately for the declaration form, which I AGAIN REQUESTED ON MONDAY. I will not even open an ABSA ACCOUNT FOR MY DOG!!