I WILL NOT be paying the account fees!

I cannot believe how incredibly difficult absa make it to close an account. I have requested and paid my settlement amount on 16 May 2026. The lady I spoke to then logged the account closure, at the same time of my calling, and said it would be 3-5 working days. 22 may 2026, I emailed the credit card division asy account was still open. I have now been charged account fees on an account that has supposedly been logged for closure??? I WILL NOT be paying the fees. Close my account.