I went to absa springs branch on the 18/1/2021 and receive a very cold service

I went to absa springs branch on the 18/1/2021 and receive a very cold service. I opened an estate account for my mum and till today they have not got back to me to tell me whether the account is fixed. I was also made to open an account without being told what type of account I qualify for, you can't just judge ppl and open any account you think they qualify for, the lady also failed to explain how the account works and what are the benefits associated with it. How do I even start move from my current bank to Absa, with such a bad attitude, unprofessional service. I need to know the current status of my mum's estate account and what to do next. You just forced me to open the useless account to increase your stats without giving me an explanation of how it works. Please get me a professional person to help me, not just any.