TE
Themba E
1 reviews | Active since Apr 2024
06 May 2024, 17:17
I went to Absa Facebook page I requested a contact number of their branch they ignore my plea, I think they don't want to hear my complain I do understand why their branches are underperformed its because head office also
I went to Absa Facebook page I requested a contact number of their branch they ignore my plea, I think they don't want to hear my complain I do understand why their branches are underperformed its because head office also. Thank you
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Replies (2)0
Replies (2)
Absa's replyOfficial
07 May 2024, 07:19Dear Themba Emmanuel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply07 May 2024, 07:19
Official
Dear Themba Emmanuel
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number to your complaint is C-***6.
Kind regards,
Group Customer Care
Rezona Louw
Absa's replyOfficial
09 May 2024, 11:47Dear Themba Emmanuel
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with more details of your complaint as well as your account or ID number by close of business on 09 May 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with more details of your complaint as well as your account or ID number by close of business on 09 May 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
Absa's reply09 May 2024, 11:47
Official
Dear Themba Emmanuel
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with more details of your complaint as well as your account or ID number by close of business on 09 May 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***6.
Kindly provide our office with more details of your complaint as well as your account or ID number by close of business on 09 May 2024, to ensure effective investigation and feedback.
Regards,
Rezona Louw
Specialist Case Manager: Social Media
Customer Value Management: Customer Care
T +11 ***