I went to Absa branch Bronkhorspruit from last week to arrange for a payment method on my Car Finance loan

I went to Absa branch Bronkhorspruit from last week to arrange for a payment method on my Car Finance loan. I had an accident 5 weeks ago, insurance paid and there is a shortfall. I contacted Absa Vehicle finance looking for help on Monday 17th July, was given this number after being tranfered to several departments. I was given this number *** as a direct number to call and we tried calling this person and number from the Branch, there was no answer since Monday last week to date. I've being trying and calling other departments, collection etc that this person who is responsible for my account does not answer the direct line, which rings unattended. To date 25th July at 9:30 there is no answer.