cB
coben B

1 reviews | Active since Oct 2016

28 Oct 2016, 11:31

I WAS ****** BY AN ABSA ATM!!!!!!!!

<p> TWO DAYS (26/10/2016) AGO I WANTED TO DRAW CASH FOR MY KIDS (3 GIRLS) AT A ABSA ATM. I REQUESTED R1800.00, WAITED, AND AS THE MACHINE MADE THE SOUND OF THE CASH COMING OUT IT SAID ERROR "DISPENSER TIME OUT", I THEN WAITED 10-15MIN AS THE DISPENSER WAS STILL RUNNING.</p> <p> </p> <p>I THEN WAITED 24 HOURS FOR THE AMOUNT OF R1800.00 TO RETURN TO MY ACCOUNT AS THE TRANSACTION SHOWED CANCELED. THE NEXT DAY I WENT TO MY BANK AND INQUIRED ABOUT THE TRANSACTION, ONLY TO FIND THE AMOUNT SHOW AS WITH DRAWN FROM MY ACCOUNT. I LOGGED A REQUEST WITH MY BANK AND WAS TOLD THAT FEEDBACK WILL BE GIVEN ON 8 NOVEMBER.</p> <p>REF. # ********** 253</p> <p>ATM # ********** ********** 65</p> <p> </p> <p>IF THIS MONEY IS NOT REFUNDED BY THE 1 NOVEMBER, I WILL NOT HAVE A JOB, MY WIFE AND KIDS WILL HAVE NO ELECTRICITY OR FOOD, I WILL LOSE MY NEWLY PURCHASED CELLPHONE, THEN I WILL END UP HOMELESS OR DEAD.</p> <p><br />I WOULD NEED COMPENSATION FOR THIS ABSA ********** <p>PLEASE GET THIS RESOLVED ASAP!!!!</p> <p>COBEN </p>

0
Replies (2)
Absa
Absa's reply28 Oct 2016, 13:03
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

cB
coben B's update02 Dec 2016, 13:00
Reviewer Update

good day,

Thank you for your quick turn around time getting my issue resolve,

I need your assitance regarding another issue, it is related to this issue.

I had a cell phone on a buy back at cash converters, on the day I draw the cash to get my phone the issues started with the atm, I would like to know if you can assist me getting my lost due to an error from the atm?