I was manipulated

<p>Last month I complained to Absa regarding my interest. I spent a lot of time on the phone waiting for answers of which I could not find, wasting my airtime in the process. After complaining, I was called by Absa and I was explained how their interest work and how their bank charges work. I was compensated for my airtime (the interest was reversed) but then now I am not sure if I was manipulated or what? This month my statement came with funny figures. Usually I pay R15 transaction fee and R25 account fee of which the total is R40. This month I paid R264.61 on top of the R40 that I sually pay and when i called the call centre they told me that they only see R40 from their system. So now I'm confused, I'm not too sure if I'm seeing things or what. I need to know where the R264.61 comes from please, I need to finish paying my debt as soon as possible.