I was disrespected by a consultant

I went to Tongaat ABSA bank to change my acc from savings to cheque acc the lady who was helping me with all those acc changing things was so nice dedicated and she made me feel important in their bank I took long and she didn't rush just because the que was getting long she too her time I really apreciate that and when she was done I had to go to the teller to deposite and she gave me a confirmation letter and said I must ask for a stamp @ the inquires I asked her for a second copy because I had to produce anything with my bank acc no and a stamp for my policy when I gt to the lady @ the inquireries she told me they don't do copies and I explained to her that I was sent by her fellow staff but still she refused I went bck to the lady and she took the papers and went with me bck to the one who refused and still she refuse and the guy she was assisting said to me this is not a copy shop n I told him not to include him self to other peoples bussines and the guy threatened me saying he will beat me and on top of that she carried on sayin I started @ the guy and the way I was so angry I didn't even ask for the manager but monday I'm going back to report I'm so disappointed wth wht hpnd