I was a victim of **** which occured on my ABSA internet banking.

On the 31st January 2018 I was a victim of a **** which occurred on my ABSA Internet banking and I have lost R10,000 from my cheque account and R5000 on my credit card. What amaze me is the fact that I didn't recieved any notification from my ABSA App in my phone weather to accept or decline the **** that was occurring on my Internet bankintha

Its been the worst month for me as I could not pay all my debits and I am still waiting for ABSA bank to finish their investigation and they haven't come back to me yet.

I did email all the signed forms that were sent to me by Philisiwe and when I reported the ***** they said it will take 5 days to investigate and now its 12 days already!! On the 7th I did a follow up and I have spoken with Tsolo and when I asked about this investigation she just said I should wait and couldnt tell me for how long. On the 10th February 2018 I went to the bank again and the lady that was assiting me called the ***** line and they said we should call again monday. I went to the bank again on the 12th February 2018 and we called the ***** line and guy called by the name Nhlamulo said we should wait for them to come back to me and couldn't state until when. He confirmed that he can see that someone is working on the investigation but he is unable to see who is the person so he suggest I wait and call again after 2-days.

How can someone working on same company, same department doesnt know who is handling the case? They do not even bother by giving me the status of the investigation or what I should expect when. Seemingly my ***** case is just lying in their offices and no one is taking care of it. They do not understand how painful it is to loose your money that you have work for right under their nose. If they treating me like this then I have to leave their bank because its clear it cannot be trusted!!! No one is contacting me, its all quite!!!