I want to downgrade my Private Banking

Hi, After receiving bad service from ABSA Private Banking on numerous times, I have finally decided to cancel my private banking status as it is nowhere near worth the money I spend on it. My banker is almost never available and therefore I try and call the private assist. I was told by one of the consultants that I should close a personal loan account inside the ABSA Commercial Bank. Last week I was again told that they cant help me with a problem I had with internet banking and said I must rather call the internet banking unit. I pay R420 per month in charges for private banking not to have to do this. Maybe I am misunderstanding what Private Banking should be doing for me, but this is not what my banker promised when I signed up for private banking. I am now trying to downgrade my ABSA account but my Banker nor consultants are assisting me. I have sent the regional manager for private banking Gauteng an email requesting assistance but have still not received a response. The commercial banks even told me that only Private Bank can downgrade my account. Could someone please assist me as a matter of urgency as I can no longer accept this poor service from ABSA Private Banking.