CM
Caroline M

1 reviews | Active since Apr 2017

26 May 2017, 10:33

I WANT MY MONEY - more than a week later my international funds are not in my account

<p>I have wasted more than R500 in calls to track my money from the ABSA International department.</p> <p>Everytime i call and speak to a consultant, They put me on unexplained hold for more than 15minutes, the worst was 29minutes after which I hung up. Everyday I call and and am told either the funds have been released in my account or the manual team are releasing them or the approver resigned and the replacement is in a meeting ***</p> <p>I opened this account 22 days ago and 2 days ago I went to Sunninghill branch who said I need to go where I opened the account - Mall of Africa</p> <p>I had to scream to get the necessary attention and only then was the account 'active' 20 days later</p> <p>why didn't the International team see that the account was inactive?</p> <p>where is my money?</p> <p>I hope you're not planning on charging me for that International transaction because you haven't done anything to deserve a cent of that money.</p> <p>I WANT MY MONEY</p>

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Replies (2)
Absa
Absa's reply26 May 2017, 16:48
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply27 May 2017, 21:42
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd