I WANT MY MONEY

A customer and her husband paid me R5500 collectively, using Pay Shap for some furniture that they purchased. The payment was made from an ABSA account to an FNB Account using Pay Shap. Unfortunately the account it was paid into, was incorrect.

According to ABSA, there is nothing can be done to address this error as it was a Pay Shap transaction. My private banker tells me that this information is 100% incorrect and that it is possible to try recover the funds, following the correct procedure. I am not prepared to just forget about this payment due to the fact that YOUR client is not being given the correct information.

I have all the evidence needed to support these facts, and need everything done by absa to facilitate this. It is urgent!!!