I want my money back

Guys ABSA ****med me R666,this month of January,when i go to the branch to request my refund,i am being sent from pillar to post ,worse part they tell me that i need to emails to other departments,which i did and till now no one came back at me.That money was meant to assist my daughter to travel to school this month,this bank service is pathetic,i am going to make sure that i move my salary to a better bank ,i have been with ABSA since 2012 but this kind of service is unforgivable.You call yourself a leading bank in South Africa but yet you are busy ******** us out last hard earned Cents,shame on you ABSA.