I want my money back

I did a cash send on the 14th of July 2019 of 2500 the money was sent to [protected] but the receiver did not receive the funds the ATM showed contact your nearest ABSA branch. I am currently admitted in hospital I asked my doctor to let me go to the branch on the 15th to lodge a complaint I have heard no feedback the case number is *** I called in today to get feedback seeing that nobody has called me the consultant advised me that my case is closed and I must send an email to the right department, it is completely wrong that I have not received my money that money was sent on the 14th because it was needed urgently I am getting the run around now all I want is my money back in full or I will lodge a formal complaint With the FSB.