I want my money back

I’m beyond and annoyed with this stupid organization Bianca le grange said she would follow up within 2 working days today is the 20th . I was doing a cardless deposit of R1950 at Sandton City branch when the machine said one of notes was folded instead of ejecting the note it sounded jammed then said transaction cancelled taking all my money I had to go into the branch to log a report the girl had a bad attitude n told me their machines are offline what a ****ing joke she had me write on a piece of paper n I gave her strict instructions of where the money is to go still nothing from you ppl u tell me I must call u what the hell is thst ?! I want my money back and I want it now I also want to change banks ASAP after this your service is deteriorating spend less money on revamping your look n actually help customers ..... where the heck is my R1950 where is it why are u ppl quiet ? Why ? Is this how u conduct business ?