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jacques.erasmus jacques.erasmus

1 reviews | Active since Nov 2016

19 Jul 2017, 08:10

I want my MONEY!!!!

<p>So on the 14th July I made a few cash deposits at the Brackencity ATM. The first 2 went smoothly. Then the 3rd and 4th deposits the atm kept the money and just gave me slips to say the machine kept the money. The amount for both depsoits kept was R18000. The branch was closed as its been for 3 days due to technical issues. The lady said I must call the 086 number. I did this and when we got to our destination as we were on our way for holiday, I went into the Bela Bela branch for assistance as the 086 number said I must go into any branch. The guy there was very helpful and even called the Brackencity branch. The lady there Yolande was not very helpful and said they have a 3rd party doing the atms. I then called again an hour later and spoke to yolande again and she assured me that the money will be transferred to me within 2 business days. It hasnt. What the hell is going on???</p> <p> </p> <p>U Absa klagte verwysingsnommer is ********** . Meld dit asseblief by enige toekomstige ****ak met ons. Vir navrae s***el asseblief ********** 141 en kies opsies 3.</p>

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Replies (1)
Absa
Absa's reply19 Jul 2017, 10:32
Official

Dear Customer

Thank you for bringing this matter to our attention. I have noticed that the matter is with our case managers. They will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd