SM
Sharita M

1 reviews | Active since Jun 2015

15 Dec 2015, 14:03

I WANT MY MONEY

On 1 November I tried to draw R1900 at ABSA and received an error message: Daily limit exceeded) I had not drawn from that account that day. I waited a while at the same ATM and tried to draw R500 and received the same message. Capitec tried to resolve the matter very dismally failed and then referred me to ABSA where the service was even more pathetic. They insist that I was paid out. I also have a witness who saw that I DID NOT RECEIVE ANY MONEY. I called over 20 times with promises that I will be called back but nobody cares. Really disappointed with both banks. MY QUESTION IS: \ WHO HAS MY MONEY? I WANT IT!!!!. THIS IS NOT RIGHT. NOW I AM REALLY UPSET AND MY NEXT STEP IS THE NEWSPAPERS. R2400 IS A LOT OF MONEY TO A SINGLE MOTHER OF 4 "

0
Replies (1)
Absa
Absa's reply15 Dec 2015, 14:36
Official
Hello sharitamaharaj,

Dear Customer

Thank you for bringing this matter to our attention.

Kindly be advised that ABSA will not be able to assist you as a Capitec client, you need to log a dispute with them.

Capitec will need to follow the necessary process.

We sincerely apologize for any inconvenience caused.

Kind regards

Danzig Boyce
Group Customer Care
Absa Bank Ltd