I want my account closed

I went absa tokai on the 25th November 2025 to close my account. I explained to the lady I have a capitec account I only opened my absa account because of a debit order. The debit order finished end of October so I no longer need the account. She told me to go to the teller and explain that and she will help me. I went to the teller who was the only teller open she told me normally the call center must be phoned but she will help me. She checked my account and told me I must pay R5.20 to pay my account. I did that and had to do an immediate payment from my capitec account for the payment to reflect that moment. When I made the payment she told me her computer went offline and she cannot assist me . Mind you this is after being there for 30 minutes already. She calls her colleague and ask for the call center number for me to call to close my account. Her colleague tells her there is no number she must do it. She explains to her colleague she is offline. She then tells me to go back to the 1st lady who sent me to her she will send that lady a message to explain what happened. In that time that lady infront isnt there and another lady ask if she can help me . I explain to her what happened she goes back to the teller and comes back to me and says but the teller said she told you she is offline, I looked at her at this point annoyed and tell her that the teller told me to come back here and the 1st lady I spoke to isnt here. She's like ok ill find her. The 1st lady then comes along goes to the teller comes back with a page and tells me the teller is offline (which i already knew) and you need to pay R5.20 before your account can be closed. Now very irritated I tell her I made the payment while I was standing at the teller. She's like ok ill assist you now. She starts slowly typing an email with her 2 index fingers and tells me she is escalating the matter to her manager as she cannot help me only the teller. Already exhausted because I dont know what to day or do anymore I ask her so what now she says the call center will call you to close your account. I ask her when will that be she said by today. That was Tuesday, today is Friday and still no one has called me. I cannot and will not go back to the bank and any other fees I incurred in this period I will not pay because this had to be sorted out on Tuesday the 25th when I went to the bank. The staff literally does not care and this is not the 1st time I had a bad experience at that branch .I want my account closed and want nothing to do with absa after this