I WANT ANSWERS!!!

Item: Absa
Rating: 1
Author: Lisa K

I am so appauled by the service received by ABSA. Last week I took my car for service, I have a service plan with innovation group that goes off with my premium. VW tells me my policy is in the process of being cancelled. when I call absa they say they listed to the recording and I canceled it, OK but send me the recording because I do not recall... to date no response. Shaunies Hendricks has now been ignoring my emails every since I asked for the recordings and also explanation of what is happening on my statement, it says refund was made in SEP 2020 and the balance due for the month was the difference of R188 yet I was debited the full installment. NOW they are refusing to call me to explain.. I WANT ANSWERS!!!

Helpful (0)

Replies (2)

Absa's replyOfficial

20 Oct 2020, 13:33

Dear Lisa King

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***0. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours .

Kind regards,

Daphne Le Grange

Group Customer Care

Absa's reply20 Oct 2020, 13:33

Official

Dear Lisa King

Kind regards,

Daphne Le Grange

Group Customer Care

Lisa K's updateReviewer Update

26 Oct 2020, 12:17

So my case was closed without anyone calling me and addressing this query. Still no one has sent me the recording, no addressing of my query regarding the statement, I get an email to tell me the case is closed... WOW ABSA ridiculous

Lisa K's update26 Oct 2020, 12:17

Reviewer Update