I took my car for warranty repairs and what is funny is that I was the one calling them to do their job

Dear Godfrey

 

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within 4 hours. 

 

I look forward to being of service to you. 

 

Vanessa Crowe