I took 1 hour and 20 minutes on a que for a 1 month bank statement

I went to absa bank in Southgate mall to get a last year September one month statement, I had a token that I had from the reception that was written c044 and at the time it was lunch time but only 2 tellers at customer service were working no que Marshall or what soever to manage the que at all. It was a really a waste of time at all