I think they are dropping the ball, today i had to call more than 3 times, with no success of going through, and when i finally got through, the lady asked me how can she help me, she then put me on hold and without letting me know, she just put me throug

I think they are dropping the ball, today i had to call more than 3 times, with no success of going through, and when i finally got through, the lady asked me how can she help me, she then put me on hold and without letting me know, she just put me through to another personnel. Who sounded tired or sick, i think Absa idirect should really try to train their people and teach them how to deal with customers with some positive energy,