I think it's time to move to another bank

After ordering my new debit card online, (And receiving an SMS to let me know that the card was ready for collection) - I went into the branch to collect said card.

I went in on a Saturday morning (I work at a school, so weekdays aren't always possible) - after an hour, I left the branch as the queue had not moved at all. I had also experienced a poor interaction last year (at another branch), and my thoughts have been towards changing banks.

Today I went in again to try collect this card - this time it took almost 40 minutes to complete the transaction.

ABSA - is it reasonable to need to book off nearly two hours to collect a debit card that had been pre-ordered? I opened a low-cost account with a competitor last year - it took me 10 mins from start to finish. It seems I should move all my banking services over to them - cheaper and faster service all round. (Plus I'll save close to R200 a month in banking fees!)

And, to top it all off, I've just realised that their savings accounts are giving me a better interest rate (Without me needing to give them a notice period in order to have access to my money!)