I think I smell a Rat !!!

There is something very strange in the world of ABSA that is going on , besides there lack of competence. over a month ago i app**** for a reAdvance (yes OVER A MONTH)on my existing home loan.Now this is the most confusing part for ABSA in there own website they say "Get money you have already paid Use the difference between your outstanding balance and the full loan amount." So in easy maths if my loan is R100 and i paid R30 I am allowed to take out the the R30 I have paid. Also they say from the time when you are approved it will take 48hours to have the money in your account.

Now for the mind blowing crazy world of ABSA and there false advertising , ABSA did not listen to what i am applying for(EVEN AFTER REPEATED ATTEMPTS) and told me that they do not do the reAdvance any more(WHY ADVERTISE IT) and told me that the reAdvance works like this you can take out the difference between the amount your house is valued at and your current home loan amount. Sounds suspicious ? Thats because it is, what the person from absa is referring to is not the reAdvance at all but something called the FutherAdvance. I believe this is a way for the bank is tricking people into getting stuck on something that could cripple them if pushed to make a quick decision on getting cash quickly. So i put it to you absa are you falsely advertising the reAdvance ? if not how come my quote from you does not at all look like what you have entailed from your website.Please explain why all your consultants refer to the Futheradvance when asked about the reAdvance ? Please explain why it takes so long to get a reply and why you have some robot somewhere that will say that you are going to follow up on this but never do ?In all honesty i think that someone should dive deeper and probe this banking institution for *******ion but that is my own personal feeling.