I submitted a document clarifying that my mutual separation was initiated by the company, yet ABSA Credit Life is now saying they cannot cover my claim based on that same document that they requested which provided all the details that they need for the c

I submitted a document clarifying that my mutual separation was initiated by the company, yet ABSA Credit Life is now saying they cannot cover my claim based on that same document that they requested which provided all the details that they need for the claim review. This constant back-and-forth and lack of clarity is extremely frustrating. ABSA needs to provide consistent communication and fair assessment instead of shifting the requirements after documents have been submitted.