I strongly advise against ABSA.

Item: Absa
Rating: 1
Author: Jessica S

I am absolutely horrified by the treatment and customer service provided by ABSA- especially being a private client and paying ridiculous bank charges.

My partner has spent the last 2 weeks in the ABSA branch and on the phone with them still to have not resolved anything. ABSA continues to give us dates and times that the issue will be resolved and they have not been able to commit to their given time line once.

I strongly advise against opening an account with ABSA and once this matter is resolved we will definitely not be continuing with them.

Helpful (0)

Replies (1)

Absa's replyOfficial

07 Apr 2021, 14:55

Dear Jessica

Thank you for bringing this matter to our attention. Kindly provide us with your partners account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply07 Apr 2021, 14:55

Official