ME
Mariette E

1 reviews | Active since Oct 2011

14 Jan 2016, 08:30

I still receive post after several requests not to

On my internet banking, all settings show that I want to receive all communication by email. Yet I still receive my interest statements by post. I have phoned every ABSA call centre imaginable and I have been to the branch in this regard at least 3 times. They either tell me \all your settings are showing 'no post'"or \""I have made a change and you should no longer receive post\"". Yet I still continue to receive statements with my personal information and account balances in the post. I believe this puts me at risk for *****. I need Absa to DELETE my postal address and never send me anything by post again. How do I do this??? Or should I move to a different bank to achieve this?"""

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Replies (1)
Absa
Absa's reply14 Jan 2016, 08:57
Official
Hello edwardsm2,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd