I still haven't received my policy documents

I have been calling into the ABSA Life call centre, requesting that the e-mail me my policy documents for months and still no luck.<br> Yesterday, I even demanded that I speak to a team leader/manager and they assured me that they will personally send me the documents as it's been months and they could see on my profile that i've been requesting these documents.<br> <br> I've had this policy since 2010, and i've always been up to date with my payments. Even when i changed banks, i informed them as a loyal customer, the new account they should debit from. But their services are just unacceptable.<br> <br> At any given point, I could have a tragic moment, and those that are left behind, will have issue claiming cause they will be told, where are the latest policy documents, which they won't be able to produce. <br> <br> Stop playing dice with people's lives. I need my documents.